By Samantha Denefrio, PhD
What is it?
Zocdoc allows you to see what appointments are immediately available at doctors in your neighborhood who accept your health insurance. You simply download the free Zocdoc app or go to directly to the website and search for the type of doctor you need from more than 50 specialties, when you want to see him or her, and select your insurance provider.
With Zocdoc you can find any type of doctor you may need from a family practice physician or chiropractor to a specialist or surgeon. You can even book online for same-day appointments. Searching and appointment booking are free for the patient. Doctors are charged a fee to participate in Zocdoc’s Marketplace.
Why is it innovative?
Zocdoc’s business model is to make getting a doctor’s appointment as seamless as ordering food or requesting an Uber (Fortune). They strive to bring that same convenience and ease to seeing a doctor. You can search doctors by patient ratings and what insurance carriers they accept. The Zocdoc app can send you reminders for any upcoming appointments and you can upload a photo of your insurance card to share with the doctor’s office. Zocdoc is also innovative in that it allows doctors to build an online presence through positive reviews and feedback, and fill their last-minute openings.
Over six million people use Zocdoc each month with a typical wait time of only 24 to 72 hours from search to doctor’s visit (Fortune). Doctors are able to maximize the time they have to see patients by filling more available appointments on short notice.
A 2017 Zocdoc study conducted by Kelton Global found that as many as 1 in 5 new patients were unable to make an appointment with a doctor they contacted because that doctor did not accept their insurance (Zocdoc). For patients who use Zocdoc, they can spend more time focusing on their health and less time searching for a doctor covered by their plan and waiting to see the type of doctor they need.
Oliver Kharraz, CEO and Founder says, “My family has a 300 year old tradition of being doctors and I believe old fashioned values can be combined with modern medicine and technology. I work at Zocdoc because I want to build a service that puts patients first.” (Zocdoc)
Total Funding Rounds $223 M (5 Rounds)
Facts Sheet and Details (Crunchbase)
News Stories on Zocdoc